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FAQ

What is FlexPay™?

FlexPay™ is the name of Universal Studios Hollywood’s new monthly payment option to purchase an Annual Pass. This program gives guests the choice to enter a contract whereby instead of paying the entire cost at one time, they can make a first month’s initial down payment of $110, followed by 11 monthly payments of a lower amount as set forth below. (Varies by pass type purchased.) There is no added finance cost (i.e. 0% APR) or credit check required. Purchasing a pass for the full price upfront is also still an option.

Can I bring food and drinks into the Park?

We offer a variety of fresh, delicious food for our guests to enjoy at restaurants and concession stands throughout our property; however, we understand that guests may need to bring outside food and drink into our Parks. For more information on specific in-Park dining options, please see our Dietary Food Guide

. Please note the following guidelines for bringing food and drink into our Parks:

Acceptable items:

  • Bottled water (maximum 2 liters)
  • Small snacks
  • Any food required for special dietary needs
  • Any food required for medical purposes and medically-indicated nutritional supplements
  • Baby food/baby formula
  • Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep

Prohibited items:

  • Alcohol
  • Marijuana
  • Glass containers
  • Open containers
  • Large coolers of food
  • Hard-sided coolers
  • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
  • Coolers, suitcases, and bags with wheels

Please be advised that all bags and personal items are subject to x-ray and additional inspection.

What is Early Park Admission?

Guests who purchase a ticket or Preferred Hotel package online from UniversalStudiosHollywood.com will receive Early Park Admission to The Wizarding World of Harry Potter™. Early Park Admission begins one hour before the Theme Park opens and is subject to availability, cancellation and change. Visit our calendar for Park hours.

How much is parking?

General Parking Rates are based on time of entry and are as follows:

  • Parking Opening – 6:00 p.m. $25.00
  • 6:00 p.m. – Close $10.00*

*On Halloween Horror Nights event nights, the After 6pm parking rates do not apply.

RV (Recreational Vehicle), Preferred and Valet parking are also available for an additional fee.

Prices are subject to change without notice.

Who can I contact if I have questions about tickets?

For any questions or issues you have regarding tickets purchased online, please choose from the following options below:

  • If you purchased your tickets through this website, please email OnlineStoreHelp@nbcuni.com or call 1-800-UNIVERSAL (864-8377)
  • If you purchased your tickets through one of our partner-affiliate websites (i.e. colleges), please click here.
What are the height requirements for the rides?

The following attractions have minimum height requirements:

  • Harry Potter and the Forbidden Journey™: Must be 48″ (122 cm) tall.
  • Flight of the Hippogriff™: Must be 39″ (99 cm) tall.
    Children 39-48″ (99-122 cm) must be accompanied by a Supervising Companion (14 years or older)
  • Despicable Me Minion Mayhem: Must be 40″ (102 cm) tall.
    Children 40-48″ (102-122 cm) must be accompanied by a Supervising Companion (14 years or older)
  • Transformers™: The Ride-3D: Must be 40″ (102 cm) tall.
    Children 40-48″ (102-122 cm) must be accompanied by a Supervising Companion (14 years or older)
  • The Simpsons Ride: Must be 40″ (102 cm) tall.
    Children 40-48″ (102-122 cm) must be accompanied by a Supervising Companion (14 years or older)
  • Jurassic Park® — The Ride: Must be 42″ (107 cm) tall.
    Children 42-48″ (107-122 cm) must be accompanied by a Supervising Companion (14 years or older)
  • Revenge of the Mummy℠ — The Ride: Must be 48″ (122 cm) tall.

For more information, please refer to our Rider's Guide for Rider Safety and for Guests with Disabilities

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Is there a way to skip attraction lines?

Yes, a Front Of Line Ticket provides you with one-time priority access at each attraction and priority seating at each show, in addition to all day admission to the Park.*

Only limited quantities of Front of Line Tickets are available each day, so we recommend buying yours online in advance of arrival.

Platinum Annual Pass Members receive one-time (per day) Front of Line access to each attraction and priority seating at each show.* For all other Pass Members and guests, you can upgrade in-Park to a Front of Line ticket, which is available at the Universal Box Office.

*Does not include retails shops.